In the world of case management, the ability to balance compliance, training, and resource connection is essential for ensuring clients receive the best possible support. Bre Newsome, Case Management Supervisor and a key member of the Quality Assurance Committee, plays a crucial role in shaping the quality of services provided. In this interview, Bre discusses the importance of comprehensive training for new hires, the tools and strategies used to help clients become self-sufficient, and how she ensures case managers stay supported during times of change. Her insights offer a valuable look into how a strong foundation in case management impacts both staff and clients.

KC: Can you introduce yourself and tell us about your role?

Bre: My name is Bre Newsome, and I’m the Case Management Supervisor. I also work with the Quality Assurance Committee. For quality assurance, I review everyone’s documentation to ensure compliance with our standards. On the case management side, I handle onboarding training for new hires, where we go over things like the Social Alternative Needs Form. This is a list of questions case managers ask their clients to assess their needs, whether it’s related to living situations, food, or documents like social security cards or birth certificates. We also help clients apply for disability and access other resources.

KC: What does training for case managers typically look like?

Bre: I show them how to use therapy notes, manage their schedules, and document properly. We focus a lot on connecting clients with community resources to help them become more self-sufficient.

KC: How do you feel about the training now?

Bre: I think it’s going well. Usually, I ask if they’ve watched all the training videos and if they have any questions. Most of the time they say they’re okay, but I still walk them through everything to ensure nothing is missed. I also make it clear that they can reach out to me if they need help later.

KC: You’ve been with the company for a while. How does this role differ from what you did previously?

Bre: The quality assurance side is more behind the scenes. I review documentation monthly and see how the training is impacting the quality of case management. It’s rewarding to see improvements, especially in areas like differentiating between interventions.

KC: How do you feel about treatment planning?

Bre: It was new to me at first but straightforward now, especially with the templates we use. The Social Determinant Needs form helps case managers identify goals like housing, and the templates make it easy to document those goals.

KC: How do you stay a resource during big changes?

Bre: We set up various trainings, like the ITP case management training coming up. Some case managers may have already been trained by their ops managers, but others will need support. I’m learning alongside them, and I’m always available if anyone needs help with their goals.